Pamela Kingsland
MSc (Occupational Psychology), BSc (Hons) Psychol, MAC

             
 

Home

About Pamela

Coaching

Coaching Competencies

Emotional Intelligence

Testimonials

Contact

Links

   

Emotional Intelligence

Pamela is fully trained to assess an individual’s Emotional Intelligence and to help Individuals draw up and implement development plans for improving aspects of their EQ.

What is Emotional Intelligence (EQ)?
Emotional Intelligence (EQ) is increasingly relevant to organisational development and developing people, because the EQ principles provide a new way to understand and assess people's behaviours, management styles, attitudes, interpersonal skills, and potential.

Thus Emotional Intelligence is an important consideration in coaching, human resources planning, job profiling, recruitment interviewing and selection, management development, customer relations and customer service, and more.

Emotional Intelligence is a relatively recent behavioural model, rising to prominence with Daniel Goleman's 1995 Book called 'Emotional Intelligence'. The early Emotional Intelligence theory was originally developed during the 1970's and 80's by the work and writings of psychologists Howard Gardner (Harvard), Peter Salovey (Yale) and John Mayer (New Hampshire).

The EQ concept argues that IQ, or conventional intelligence, is too narrow; that there are wider areas of emotional intelligence that dictate and enable how successful we are. Success requires more than IQ (Intelligence Quotient), which has tended to be the traditional measure of intelligence, ignoring essential behavioural and character elements. We've all met people who are academically brilliant and yet are socially and inter-personally inept. And we know that despite possessing a high IQ rating, success does not automatically follow.

Emotional Intelligence - two aspects:
This is the essential premise of EQ: to be successful requires the effective awareness, control and management of one's own emotions, and those of other people. EQ embraces two aspects of intelligence:

Understanding yourself, your goals, intentions, responses, behaviour and all.
Understanding others, and their feelings.

Emotional Intelligence - the five domains:

Goleman identified the five 'domains' of EQ as:
1.  Knowing your emotions.
2. 
Managing your own emotions.
3. 
Motivating yourself.
4. 
Recognising and understanding other people's emotions.
5. 
Managing relationships, ie., managing the emotions of others.

Emotional Intelligence embraces and draws from numerous other branches of behavioural, emotional and communications theories, such as NLP (Neuro-Linguistic Programming), Transactional Analysis, and empathy.

By developing our Emotional Intelligence in these areas and the five EQ domains we can become more productive and successful at what we do, and help others to be more productive and successful too. The process and outcomes of Emotional Intelligence development also contain many elements known to reduce stress for individuals and organisations, by decreasing conflict, improving relationships and understanding, and increasing stability, continuity and harmony.

Read more on Page 2...


 
Pamela is an AC Accredited Coach

(C)2006 - Pamela Kingsland - Site design by Steve Insley